Customer Care.
We’re here to help with orders, shipping, product care, and international inquiries.
Use & Care
Bunnar pieces are made for everyday use, but like all porcelain objects, they should be handled with care. Please avoid strong impact, direct flame, and sudden changes in temperature.
Yes. Our porcelain pieces are dishwasher and microwave safe. For longer use, we recommend gentle cleaning with a soft sponge and mild detergent.
We do not recommend exposing porcelain to sudden or extreme temperature changes. Please avoid direct heat, oven use, freezing, or moving a piece quickly between hot and cold conditions.
Shipping & Delivery
Yes. We ship from Korea to selected international destinations. Shipping rates are calculated at checkout and may vary depending on the destination, order size, and package weight.
Domestic orders usually ship within 2–5 business days. International delivery times may vary by country and customs process. If your order requires additional preparation, we will contact you by email.
Each order is carefully packed to protect the porcelain in transit. For international or larger orders, we may adjust the packing method to help the pieces travel safely.
International orders may be subject to duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Returns & Damages
If your order arrives damaged, please contact us within 7 days of delivery. Send your order number, a short description, and clear photos of the item, box, and packing materials. We’ll review the issue and help you with the next step.
Unused items may be eligible for return or exchange within 7 days of delivery. The item must be in its original condition and packaging. Return shipping costs may apply unless the item is faulty or incorrectly shipped.
For hygiene and safety reasons, we cannot accept returns or exchanges for items that have been used, damaged by the customer, or returned without their original packaging.
Made in Korea
Bunnar porcelain coffeeware is made in Korea together with ceramic specialists. We work with carefully selected materials and finishes to create pieces that feel natural in daily coffee moments.
Sample sets and custom logo projects are available for wholesale and business customers. Please visit our Wholesale page or contact us with your business name, country, interested products, and estimated quantity.
Wholesale & Custom Projects
Yes. We work with cafés, roasters, hotels, and selected retailers looking for quiet porcelain coffeeware made in Korea.
Sample sets and custom logo projects are available for wholesale and business customers. Please visit our Wholesale page or contact us with your business name, country, interested products, and estimated quantity.
For direct inquiries, please write to info@bunnar.com.